Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Red Box Software website, document signing platform, and related services (collectively, the "Service") operated by Red Box Software LTD ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

Red Box Software provides:

• Custom web application development and consulting services
• Document signing platform with electronic signature capabilities
• PDF document upload, management, and secure storage
• Multi-party document collaboration and signing workflows
• Email notification and reminder services
• User authentication and access management
• Audit trail and compliance tracking
• Template management and document automation

3. Electronic Signature Services

3.1 Signature Validity

By using our electronic signature services, you acknowledge and agree that:

• Electronic signatures created through our platform have the same legal effect as handwritten signatures
• You have the authority to enter into agreements and sign documents electronically
• You will not dispute the validity of documents signed through our platform based solely on their electronic nature
• All signatures are timestamped and linked to your authenticated identity

3.2 Document Security

We implement industry-standard security measures to protect your documents:

• End-to-end encryption for document storage and transmission
• Secure token-based access control for document viewing and signing
• Comprehensive audit trails for all document interactions
• IP address and device tracking for signature authenticity
• Tamper-evident sealing of completed documents

3.3 Signing Process

When you sign a document through our platform:

• You confirm your identity through email verification or authentication
• Your signature, IP address, timestamp, and device information are recorded
• The signed document becomes legally binding upon completion
• All parties receive notifications and copies of the completed document

4. User Accounts and Authentication

4.1 Account Registration

To access certain features, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

4.2 Account Responsibilities

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized use of your account
• Accept responsibility for all activities under your account

4.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

5. Acceptable Use Policy

5.1 Permitted Use

You may use our Service for legitimate business and personal purposes in compliance with all applicable laws.

5.2 Prohibited Activities

You agree not to:

• Upload, transmit, or store illegal, harmful, threatening, or fraudulent content
• Violate any laws, regulations, or third-party rights
• Impersonate others or provide false information
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to any part of our system
• Use our Service to spam, harass, or abuse others
• Upload documents containing malware, viruses, or harmful code
• Reverse engineer, decompile, or attempt to extract source code
• Use automated tools to access or interact with our Service without permission

6. Content and Data

6.1 Your Content

You retain ownership of all content you upload, create, or store using our Service. By using our Service, you grant us a limited license to process, store, and transmit your content as necessary to provide the Service.

6.2 Content Standards

All content must comply with applicable laws and must not:

• Infringe on intellectual property rights
• Contain confidential information belonging to third parties
• Include personal data of individuals without proper consent
• Violate privacy laws or regulations

6.3 Content Removal

We reserve the right to remove content that violates these Terms or applicable laws, though we are not obligated to monitor or review content proactively.

7. Data Protection and Privacy

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Please review our Privacy Policy for detailed information about how we handle your data.

8. Service Availability and Maintenance

8.1 Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Service. Planned maintenance, updates, and unforeseen technical issues may temporarily affect service availability.

8.2 Service Updates

We may update, modify, or discontinue features of our Service at any time. We will provide reasonable notice for significant changes that affect core functionality.

9. Limitation of Liability

To the maximum extent permitted by law, Red Box Software LTD shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, use, goodwill, or other intangible losses
• Damages resulting from unauthorized access to or alteration of your content
• Damages resulting from third-party actions or content
• Service interruptions or technical failures

Our total liability for any claim related to the Service shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Red Box Software LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Content you upload or transmit through the Service

11. Intellectual Property

11.1 Our Intellectual Property

The Service, including its software, design, text, graphics, and other content, is owned by Red Box Software LTD and protected by intellectual property laws.

11.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms.

11.3 Feedback

Any feedback, suggestions, or ideas you provide about our Service may be used by us without restriction or compensation.

12. Termination

12.1 Termination by You

You may stop using our Service at any time. Upon termination, you remain liable for any outstanding obligations.

12.2 Termination by Us

We may suspend or terminate your access to the Service if you violate these Terms or for any other reason at our discretion, with or without notice.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your data after a reasonable period, subject to legal and regulatory requirements.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Any disputes arising from these Terms or your use of the Service shall be resolved through:

1. Good faith negotiations between the parties
2. Mediation, if negotiations fail
3. Binding arbitration under New Zealand law, if mediation fails

13.3 Jurisdiction

Any legal proceedings shall be conducted in the courts of New Zealand, and you consent to the jurisdiction of such courts.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the modified Terms.

For significant changes that materially affect your rights, we will provide advance notice through email or prominent website notifications.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Red Box Software LTD regarding the Service and supersede all prior agreements and understandings.